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Local American Family agent earns distinction

Matt Hedstrom, an American Family Insurance agent in Detroit Lakes, has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program. Hedstrom has been an agent for American Family since December of 1987.

The service of excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers' overall experience with their current American Family agent.

In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates' annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

Agents who meet or surpass the overall national average must then pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.