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Area insurance agents honored for excellence

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Jim and Matt Hedstrom, American Family Insurance agents in Detroit Lakes, have been recognized for providing outstanding customer experience under the J.D. Power and Associates Distinguished Insurance Agency Program.

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The Hedstroms join other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

Jim Hedstrom has been an agent for American Family since June, 1997.

Matt Hedstrom has been an agent for American Family since December 1987.

Their office is located at 1123 Highway 10 East, Suite 1, Detroit Lakes.

"Consumers expect value from insurance agents, as they do from any other service providers," said Dan Schultz, American Family president and chief operating officer.

"This award helps consumers to identify the best of the best, with respect to customer service and customer satisfaction."

Jim Hedstrom has qualified for this award for four years. Matt Hedstrom has qualified for this award for seven years. Only agencies that perform in the top 20 percent of all insurance agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

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