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Customer satisfaction honors go to Ecumen in Detroit Lakes

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business Detroit Lakes, 56501

Detroit Lakes Minnesota 511 Washington Avenue 56501

Ecumen Detroit Lakes participates in a national quality of life survey process called Pinnacle Quality Insight. Residents, clients, and families are called monthly. The results are shared so that improvements can be made.

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Emmanuel Nursing Home, The Madison, and Lamplighter Manor have all received Best in Class Awards for 2012.

To qualify for Pinnacle awards, a cumulative best in class customer satisfaction rating must be achieved across a calendar year.

Ecumen Detroit Lakes received Best of Class Awards in the following areas: Nursing care; overall satisfaction; cleanliness; laundry service; response to problems; recommend facility to others; communication from facility; dignity and respect; overall safety; overall customer experience; and dining room service.

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