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Customer satisfaction honors go to Ecumen in Detroit Lakes

Ecumen Detroit Lakes participates in a national quality of life survey process called Pinnacle Quality Insight. Residents, clients, and families are called monthly. The results are shared so that improvements can be made.

Emmanuel Nursing Home, The Madison, and Lamplighter Manor have all received Best in Class Awards for 2012.

To qualify for Pinnacle awards, a cumulative best in class customer satisfaction rating must be achieved across a calendar year.

Ecumen Detroit Lakes received Best of Class Awards in the following areas: Nursing care; overall satisfaction; cleanliness; laundry service; response to problems; recommend facility to others; communication from facility; dignity and respect; overall safety; overall customer experience; and dining room service.

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