Emmanuel, Madison earn Pinnacle awards
Staff at two Ecumen properties have received significant industry honors recently.
Over the course of the last twelve months, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, has interviewed the customers of Emmanuel Nursing Home and the Madison in Detroit Lakes regarding their satisfaction levels.
Customers were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle determined that both facilities qualified for a Pinnacle Customer Experience Award in the following service areas:
The Emmanuel Nursing Home received high marks in overall satisfaction, nursing care, laundry service, admission process and overall customer experience.
Staff at the Madison qualified for a Pinnacle Customer Experience Award in the variety of food/menu choices, quality of food, dining service, dignity and respect and transportation needs.
The Customer Experience Award is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group.