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Eric Bergeson: The world needs a few good managers

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The last day in Arizona featured the best and worst of customer service and business management.

First, a hotel from the nether regions.

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I won’t name the establishment because I met the sleaze bag owner and I know he would sue me, even if what I write here is true.

What was a comfortable, if dated, hotel when I stayed three years ago has turned into a sleazy den of iniquity.

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