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Hedstroms honored for customer service

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business Detroit Lakes, 56501
Detroit Lakes Minnesota 511 Washington Avenue 56501

Jim Hedstrom and Matt Hedstrom, American Family Insurance agents in Detroit Lakes, have been recognized for providing outstanding customer experience under the American Star Excellence in Customer Experience Certification.

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They join other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

Matt Hedstrom has been an agent for American Family since December 1987 and Jim Hedstrom has been an agent for American Family since June 1997.

“When choosing an insurance agent, consumers can rely on the American Star Excellence in Customer Experience Certification to help them identify agents with a proven dedication to meeting customer needs,” said Dan Schultz, American Family president and chief operating officer. “This is an outstanding accomplishment.”

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience certification. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent.

Only agencies that perform in the top 20 percent of all insurance agencies nation-wide, based on customer satisfaction surveys, are eligible to become American Star Excellence in Customer Experience certified.

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