Union Central Senior Living a Detroit Lakes, Minnesota - based provider of senior living services is proud to announce that they are the recipient of Pinnacle Quality Insight's 2013 Customer Experience Awards.
Qualifying for the award in the category of dignity and respect, communication, move-in process, security and safety, overall satisfaction and overall customer services, Union Central displays a continued dedication to providing Best in Class senior healthcare services.
Bonnie Mohs, housing manager of Union Central Senior Living, describes receiving the awards as an honor, stating that we are proud that our mission and goals are being achieved. The best part of this recognition, she said, is that it comes from our residents.
Throughout its two year history of serving the community, Union Central has placed a strong emphasis on ensuring that the individual needs of every resident are met.
Over the course of 2012, a sampling of Union Central's customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Union Central in specific categories.
Every month, Union Central has gathered its real-time survey results in order to gain a better understanding of the resident's needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award, Union Central has satisfied the rigorous demand of scoring in the top 15 percent of the nation across a 12-month average.
Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident's experience.
A customer satisfaction measurement firm with over 15 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and has worked with over 1,100 clients in 47 states, Canada and Puerto Rico.
Union Central Senior Living is a thirty unit independent living apartment complex with home care services available to meet the unique needs of each resident. Union Central offers one and two bedroom apartments with or without patios.
Amenities provided include utilities including cable television, activities and complimentary laundry. For further information visit us on Facebook at www.facebook.com/unioncentralseniorliving, or log on to www.unioncentraldl.com.