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Xcel customers face big bills after glitch

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Some Xcel Energy customers must pay natural gas bills costing hundreds more than they may have anticipated.

The company last winter failed to receive electronic readings from gas meters of about 4,400 North Dakota residences, said Bonnie Lund, Xcel's senior communications rep in the state.

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That equals about 10 percent of all North Dakotans whom Xcel serves, and customers must now retroactively pay for the energy Xcel approximates they used.

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