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BBB issues warning on online furniture

The Better Business Bureau of Minnesota and North Dakota is issuing an alert on Defy Supply, LLC – an online furniture dealer which has been the subject of customer complaints.

The company, based in the Twin Cities and which also does business as Eho Studios, LLC, has been given an “F” rating by the BBB due to a pattern of unanswered and unresolved complaints.

“The company touts the high quality of their products as well as their low prices,” said Dana Badgerow, president and CEO of the BBB of Minnesota and North Dakota.

“However, some customers are telling us merchandise they received was in poor or damaged condition, shipments were delayed – or not received – and the company was not helpful in resolving these concerns.”

The company has been the subject of 42 complaints filed through the BBB over the last three years.