Twin Cities airport is best in its size
Next time you're cursing long security lines or some other problem at the Twin Cities airport, remember this: It could be much worse: Airports Council International has named Minneapolis-St. Paul International the Best Airport in North America in its size category in 2017.
Each year, ACI ranks the world's airports by region and size category based on results of customer surveys. MSP earned the highest score among North American airports serving 25 to 40 million passengers a year in both 2016 and 2017.
Through ACI's Airport Service Quality surveys, some 600,000 travelers in 84 countries were asked to rate the airport in which they were surveyed based on 34 key performance indicators. Survey questions cover everything from airport access to check-in, security screening, restrooms, stores and restaurants.
"This is the second consecutive year Minneapolis-St. Paul International Airport has been named Best Airport in North America in its size category based on traveler feedback, and we couldn't be more thrilled," said Brian Ryks, executive director and CEO of the Metropolitan Airports Commission, which owns and operates Minneapolis-St. Paul International.
Last year, a record 38 million people flew through MSP. The airport generates an estimated $15.9 billion a year for the Twin Cities' economy and supports nearly 87,000 area jobs.