Mid Minnesota Federal Credit Union recently announced a new staff structure designed to meet the organization’s changing service and technology needs.
“This evolving structure is aimed at improving member experience, whether you are in the drive-up, talking to us on the phone or online to manage your money,” explained MMFCU President/CEO Chuck Albrecht in a press release. “I am especially proud that we have identified talented individuals within our organization to fill many of these roles; this shows our dedication to career development of our excellent staff.”
The credit union has been serving member owners in central Minnesota for 65 years, focusing on returning profits to those members in the form of lower interest rates, higher dividends, additional technology and growth in services.
Teams working directly with member owners evolved in the following ways to ensure a consistent experience for members, no matter how they connect with the credit union.
Angela Pulak joined MMFCU five years ago as a teller and is now an accounting services representative. She is part of a team that ensures transaction data each day reconciles with member accounts and credit union financials.
Ashley Gabrick accepted a teller services supervisor position in Baxter. MMFCU’s teller team serves members by completing an average of 50,000 transactions per month across 11 locations. Gabrick started in February 2013 as a teller.
Danielle Addison was promoted to regional manager, serving the credit union’s Ada, Alexandria, Detroit Lakes, Fergus Falls, Pequot Lakes and Staples teams, members and communities. Addison began serving members at MMFCU in 2005 and was most recently the Brainerd branch manager.
Lura Hanson brings 19 years of experience as a teller and supervisor to the training team as a branch support supervisor and systems training specialist. She trains new team members and provides on-the-job training for new processes or areas needing review.
Michelle Boser is now the systems testing and development specialist, reflecting a stronger focus on staff support and testing systems from the perspective of members and those who directly serve them. Boser has been at the credit union for more than 22 years.
Michelle Kuklok became the director of mortgage services, leading the continued growth of the credit union’s mortgage services and teams. Kuklok brought more than 20 years of knowledge and expertise in the mortgage industry to MMFCU.
Theresa Barnett accepted a leadership role as the electronic funds transfer/card services supervisor, directing the day-to-day responsibilities of the experienced team who reviews transactions for fraud, protects members’ money and identity, and responds to member concerns. Barnett has been a part of MMFCU for 20 years.
Tiffany Hirschey-Tuma transferred to a newly created role as director of operations with a primary focus on providing superior support to staff directly serving members across
MMFCU. She has been a part of MMFCU for 21 years.
Changes within the credit union’s technology team include:
Angie Ziegler will transition from serving members as a teller in Staples for the past four years to being a computer support specialist. Ziegler will be able to apply the knowledge she is gaining from a degree in computer information technology to support coworkers at MMFCU.
Chris Sundeen’s role has evolved to systems analyst, making the systems and programs work together behind the scenes from a programming and reporting standpoint. Sundeen has been a part of MMFCU for 7 years.
Dusti Borg, who has been at MMFCU for more than 21 years, transitioned to director of online services to oversee online banking, mobile app, Savvy Money credit score monitoring, and Bill Pay to ensure a consistent member experience in these online services.
Lori Berg will be focusing her 13 years of expertise into a business analyst role. She will be responsible for managing multiple projects related to testing and implementing new features, services, systems and upgrades, improving their function from a staff and member perspective.
MMFCU is a member owned financial cooperative serving central Minnesota. It has 11 locations and participates in CO-OP Shared Branching, offering an additional 5,900 locations nationwide. Learn more at mmfcu.org.